Booking statuses

Every booking has a status that tells you where it stands. Here's what each one means and when it changes.

Pending

A new booking that's waiting for you to confirm. The slot is held but the customer hasn't received a final confirmation yet. Only appears if you have manual confirmation turned on.

Confirmed

The booking is locked in. The customer received a confirmation email. This is the default for new bookings when auto-confirm is enabled.

Completed

The appointment happened. You can mark a booking as completed from the schedule after the fact. Completed bookings feed your timesheets and reports.

No-show

The customer didn't turn up. Marking it as no-show keeps the time on the schedule for reporting but flags it as unfulfilled. If a customer racks up multiple no-shows you can decide whether to keep accepting their bookings.

Cancelled

The booking was cancelled either by you, by the customer, or automatically (e.g. pending timed out). The slot is freed for new bookings. Cancelled bookings stay in your history.

Declined

A pending booking you actively rejected. The customer was notified. Declined bookings stay in history but don't count in fulfillment metrics.

Status transitions

• Pending → Confirmed, Declined, or Cancelled (auto-timeout)
• Confirmed → Completed, No-show, or Cancelled
• Completed / No-show / Cancelled / Declined → final, no further changes

If you marked a booking final by mistake, contact [email protected].

Filtering by status

Use the status filter at the top of the schedule to focus on, say, only confirmed bookings for the day, or pending requests waiting on you.