Quiet hours and timing

Quiet hours suppress non-urgent notifications during a time window. They protect your customers from being woken up at 3 a.m. and they help your business stay on the right side of messaging regulations.

Default quiet hours

By default, SMS reminders aren't sent between 9 p.m. and 8 a.m. in the recipient's local time zone. Email isn't restricted by quiet hours — it's a low-disruption channel.

What gets held back

• Reminder SMS messages.
• Promotional-adjacent SMS messages (currently none — this is forward compatible).

What sends regardless

• Booking cancellation notices — the customer needs to know now.
• Reschedule confirmations.
• Account security messages.

Time zones

Quiet hours follow the recipient's local time zone, not your business's. A 7 p.m. send is fine for a customer in your city but might be 1 a.m. for one travelling — the system handles this for you.

Customising the window

Custom quiet-hour windows aren't configurable in-app today. The defaults are conservative and align with common-sense regulation. If you have a specific need (e.g. a hospitality business that genuinely needs to send late-night reminders), contact [email protected].

Held messages

Reminders that fall inside quiet hours are queued and sent at the end of the window. The delivery log marks them as Suppressed (quiet hours) while queued, then transitions to Sent when released. See Delivery logs.