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CoreBookin

Bookings

Confirming bookings

Move pending bookings into your confirmed schedule.

Auto-confirm vs manual confirm

By default, new customer bookings are auto-confirmed — the slot is locked the moment they submit. If you'd rather review each one first (e.g. you screen appointments, or you have limited equipment), turn on Manual confirmation in Settings → Bookings.

How manual confirm works

  1. Customer submits a booking. The slot is held in Pending status.
  2. The customer gets a "Booking received" email — not a final confirmation.
  3. You review from the schedule and click Confirm or Decline.
  4. The customer gets a follow-up email with the outcome.

When manual confirm makes sense

  • You want to vet new customers before committing the time.
  • The service depends on a resource you need to verify (room, equipment).
  • You need to confirm pricing or scope before locking it in.

When auto-confirm makes sense

  • Most service businesses where a slot is a slot.
  • You want zero friction for the customer.
  • You'd rather cancel the rare problem booking than gate every one.

Pending bookings and the slot

A pending booking holds the slot — nobody else can book that time with that staff member while you're deciding. If you don't respond within your configured window (default 24 hours), the system auto-cancels the request and notifies the customer.

You can change the auto-cancel window in Settings → Bookings. Set it short (a few hours) if you check the dashboard often, longer if you don't.

Notifications you'll get

When a pending booking comes in, you (and any staff assigned to it) get an email. Configure which channels alert you in Notification channels.

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