Email notifications

Email is the default channel for everything CoreBookin sends — confirmations, reminders, cancellations, and account events. It's on automatically; no setup is needed.

Emails sent to customers

• Booking confirmation — immediately after they book.
• Booking received — when manual confirmation is on, before you confirm.
• Booking confirmed — when you confirm a pending booking.
• Booking declined — when you decline a pending booking.
• Reminder — the day before the appointment.
• Cancellation — when either party cancels.
• Reschedule confirmation — when the time changes.

Emails sent to you and your staff

• New booking notification (configurable per channel).
• Booking changes — cancellations, reschedules, no-shows.
• Account events — invites, password changes, email verification.
• Optional daily digest of the next day's schedule.

Sender address

All transactional email sends from a CoreBookin address. Your business name appears as the sender label so customers see who it's from. Replies route to the contact email on your business profile — make sure it's monitored.

Deliverability

We send through a reputable email provider with proper authentication (SPF/DKIM). Most messages land in the inbox, but a small percentage end up in spam. If a customer reports they didn't get an email, ask them to check spam first.

See the delivery logs to confirm a specific message left our system.

Customising content

Email content isn't customisable per business today. We're tracking interest — if you have a specific change you'd like, email [email protected].