Notification channels

Channels decide how a message reaches its recipient. Each event in the system can be configured to send by email, SMS, both, or neither.

Channels available today

• Email — always available.
• SMS — only if your business has the SMS add-on enabled. See SMS setup.
• In-app — for owner / staff dashboard alerts; no setup needed.

Configuring per event

1. Open Settings → Notifications → Channels.
2. For each event (e.g. booking confirmation, reminder), choose which channels to use.
3. Save. Changes apply to future messages only — already-queued sends aren't affected.

How channel selection actually works

Even if you tick a channel, the system has the final say based on three things:

1. Whether your business is entitled to that channel (SMS requires the add-on).
2. Whether the recipient has the contact info required (a phone number for SMS).
3. Whether the recipient has consented and not opted out.

If any of these fails, the system either falls back to another channel or skips the send. The result is recorded in the delivery logs.

Recommended defaults

• Booking confirmation — email + SMS if available.
• Reminder — SMS first (higher open rate), email backup.
• Cancellation — both, always.
• Daily digest to staff — email only.

Customer-controlled preferences

Customers can override their own preferences from the manage-booking page or from their account settings (if they have one). Replying STOP to an SMS opts them out for that business — see STOP / HELP commands.