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CoreBookin

Notifications

Notification channels

Turn email and SMS on or off for your business.

Channels decide how a message reaches its recipient. Notifications come in two flavours: customer messages (booking confirmation, reminder, cancellation) and internal alerts to the business owner and the assigned staff member.

Channels available today

  • Email — always available for both customers and internal recipients.
  • SMS — customer channel only, and only if your business has the SMS add-on enabled. See SMS setup. Owner / staff SMS is not offered yet.
  • In-app — dashboard bell alerts for the owner and any staff assigned to the booking.

Configuring channels

  1. Open Settings → Notifications (owner only).
  2. Under Customer channels, choose whether customers receive email and/or SMS.
  3. Under Owner and assigned staff emails, pick which internal events should trigger an email:
    • New booking received
    • Attendance confirmed
    • Booking rescheduled
    • Booking cancelled
    • Payment receipt (off by default)
    • Refund issued
  4. Save. Changes apply to future messages only.

These settings are business-wide today. Per-user preferences (e.g. an individual staff member muting a topic) are on the roadmap.

How channel selection actually works

Even if you tick a channel, the system has the final say based on three things:

  1. Whether your business is entitled to that channel (SMS requires the add-on).
  2. Whether the recipient has the contact info required (a phone number for SMS, an email for email).
  3. Whether the recipient has consented and not opted out.

If any of these fails, the send is skipped and the result is recorded in the delivery logs.

Recommended defaults

  • Customer — booking confirmation: email + SMS if available.
  • Customer — reminder: SMS first (higher open rate), email backup.
  • Customer — cancellation: both, always.
  • Owner & staff — new booking, reschedule, cancellation: on by default.
  • Owner & staff — payment receipt: off by default (owner sees this in the transactions view).

Customer-controlled preferences

Customers can override their own preferences from the manage-booking page or from their account settings (if they have one). Replying STOP to an SMS opts them out for that business — see STOP / HELP commands.