Delivery logs

The delivery log is your audit trail for every notification — email, SMS, or in-app — that the system attempted to send for your business. Use it to confirm a message went out and to debug delivery issues.

Opening the log

Open Settings → Notifications → Delivery log. Filter by date range, channel (email/SMS), event type, or recipient. Both owners and staff can view — customers can't.

What each status means

• Queued — accepted by the system, waiting to send.
• Sent — handed off to the email or SMS provider.
• Delivered — the provider confirmed delivery to the recipient's inbox or device.
• Failed — the provider rejected it. The reason is shown.
• Bounced — the recipient address doesn't exist or rejected the message.
• Suppressed — the system skipped the send (consent revoked, channel disabled, quiet hours, etc.).

Common reasons for "Suppressed"

• The customer replied STOP for SMS at this business.
• The customer's email previously hard-bounced; future sends are suppressed automatically.
• The channel was disabled for this event in your settings.
• The send fell inside quiet hours for a non-time-sensitive message.

Resending

You can resend an individual notification from the log. Click the entry, then Resend. Resends respect consent and entitlements — you can't bypass an opt-out.

Retention

Delivery records are kept for at least 12 months. Compliance-related records (consent history, STOP/HELP events) are kept longer where required by law.