Common errors

Most issues fall into one of a few categories. Try the matching fix below before contacting support — it'll usually resolve in under a minute.

"That email is already in use"

Each email address can only own one role at a time on the platform — owner, staff, or customer. If signup says the email is taken, check whether you previously created an account with it (for example, as a customer at another business). Use sign in and reset your password instead.

"No times available"

If your booking page shows no available times, check in this order:

1. Hours — is the day actually marked open?
2. Service window — does the service have its own narrower window that excludes this day?
3. Staff — is at least one active staff member assigned to this service?
4. Existing bookings — the day may simply be full.

SMS messages aren't sending

• SMS only sends if your business has SMS enabled and the customer's phone number is verified and hasn't replied STOP.
• US-bound SMS requires an approved sender. If you're still in setup, notifications fall back to email.
• See SMS setup for full details.

Login link or invite link doesn't work

Magic links and staff invites expire after a short window for security. If yours is past expiry:

• For magic links — request a new one from the login page.
• For staff invites — ask the business owner to resend the invite.

Page says "Not found"

A 404 usually means the URL was mistyped, the booking link expired, or the business slug was changed. Double-check the URL with the source you got it from.

Still stuck?

Email [email protected] with a short description of what you were trying to do, what happened, and a screenshot if you have one. Include the URL of the page where the error occurred.